Agentic Workflows
Describes agentic workflows in Twig
Last updated
Describes agentic workflows in Twig
Last updated
Non Agentic flow: Answers questions based on documents, help tickets, websites
Agentic flow: In addition to the about it can also indentify scenarios where specialized actions need to be take like making and API call or running custom code.
Tools: There are special actions that can be defiend in Twig
API Call: This is a type of tool that can make an Rest API call and resturn the values
Custom Code: This is type of tool where customer serverside JavaScript can be run
Examples:
Problem: Customer offers lending services, when partners want to know when they will get paid next, a human can provide the exact date.
Non Agentic Flow: Looks up docs an responds with all available funding dates
Agentic Flow: Reasons and decides based on available dates and current date the next applicable funding date is XX date.
Under Agent setup tun on Agentic Workflow
