Agentic Workflows

Describes agentic workflows in Twig

What is an Agentic flow

• Non Agentic flow: Answers questions based on documents, help tickets, websites

• Agentic flow: In addition to the about it can also indentify scenarios where specialized actions need to be take like making and API call or running custom code.

Terms

• Tools: There are special actions that can be defiend in Twig

  • API Call: This is a type of tool that can make an Rest API call and resturn the values

  • Custom Code: This is type of tool where customer serverside JavaScript can be run

Examples:

• Problem: Customer offers lending services, when partners want to know when they will get paid next, a human can provide the exact date.

  • Non Agentic Flow: Looks up docs an responds with all available funding dates

    • 
  • Agentic Flow: Reasons and decides based on available dates and current date the next applicable funding date is XX date.

    • 

How to Enable Agentic Flow

• Under Agent setup tun on Agentic Workflow

•