Knowledge Base Drift

The Problem

Over time, accumulated updates, duplicates, and inconsistencies cause knowledge base quality to degrade, reducing answer accuracy.

Symptoms

• ❌ Duplicate content with slight variations

• ❌ Inconsistent terminology across docs

• ❌ Orphaned chunks from deleted docs

• ❌ Degrading retrieval quality over time

• ❌ Conflicting information proliferating

Real-World Example

Month 1: Clean knowledge base
→ 1,000 docs, well-organized

Month 12: Drifted knowledge base
→ 5,000 docs (5x growth)
→ 200 duplicates (re-ingested without dedup)
→ 500 orphaned chunks (source docs deleted)
→ Inconsistent terms ("log in" vs "sign in" vs "authenticate")

Retrieval quality:
→ Month 1: 90% accuracy
→ Month 12: 65% accuracy (degraded)

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Deep Technical Analysis

Incremental Degradation

Duplicate Accumulation:

Document updated multiple times:
→ v1 ingested → chunks A, B, C
→ v2 updated → chunks D, E, F added
→ v1 chunks NOT removed

Result:
→ A, B, C (old) + D, E, F (new) coexist
→ Retrieves old info
→ Conflicting answers

Orphaned Data:

Source doc deleted from CMS:
→ Chunks remain in vector DB
→ No automatic cleanup
→ Stale data persists

Cites deleted/non-existent sources

Terminology Drift

Inconsistent Naming:

Early docs: "User authentication"
Later docs: "Login system"
Recent docs: "Identity management"

Same concept, different terms:
→ Retrieval fragmented
→ Misses related docs
→ Incomplete answers

Canonical Terms:

Solution: Maintain glossary
→ Standardize on "Authentication"
→ Map aliases: "login", "sign in", "auth"
→ Normalize at ingestion or query time

Index Fragmentation

Vector DB Performance:

After many updates/deletes:
→ Index structure fragmented
→ Search slower
→ Quality degrades

Requires:
→ Periodic reindexing
→ Compaction
→ Optimization

Data Quality Metrics

Staleness Detection:

Monitor per-chunk age:
→ Chunks not updated in 6+ months
→ Flag for review
→ Possibly obsolete

Automated alerts:
→ "Document X not updated since 2022"
→ Review/remove

Duplicate Detection:

Semantic similarity between chunks:
→ If cosine similarity > 0.95
→ Likely duplicate
→ Consolidate or remove

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How to Solve

Implement version-aware ingestion (delete old chunks on update) + run periodic deduplication (detect semantic duplicates) + track chunk age and flag stale content + use canonical terminology (glossary + normalization) + schedule index compaction quarterly + monitor retrieval quality metrics (accuracy trend) + perform annual knowledge base audit/cleanup. See Knowledge Drift.