Billing & Usage

Manage your subscription, monitor usage, and understand pricing.

Plans & Pricing

Plan Tiers

Feature	Free	Pro	Enterprise
Usage
Queries/month	1,000	10,000	Custom
Tokens/month	100K	1M	Unlimited
Agents	1	10	Unlimited
Data Sources	3	25	Unlimited
Users	3	25	Unlimited
Features
All RAG strategies	✅	✅	✅
Browser extension	✅	✅	✅
API access	✅	✅	✅
Analytics	Basic	Advanced	Custom
SSO	❌	✅	✅
Support	Community	Email	Priority + Dedicated
Pricing	Free	$99/mo	Custom

Add-Ons

• Additional users: $10/user/month

• Additional data sources: $25/source/month

• Increased query volume: Custom pricing

• Dedicated infrastructure: Enterprise only

Managing Your Subscription

Viewing Current Plan

1. Navigate to Settings → Billing

2. View:

   • Current plan

   • Usage this period

   • Next billing date

   • Payment method

Upgrading

1. Billing → Upgrade Plan

2. Select new plan (Pro or Enterprise)

3. Review changes

4. Confirm upgrade

5. Takes effect immediately

6. Prorated charges applied

Downgrading

1. Billing → Change Plan

2. Select lower tier

3. Review limitations

4. Confirm downgrade

5. Takes effect at end of billing period

Canceling

1. Billing → Cancel Subscription

2. Select reason (helps us improve)

3. Confirm cancellation

4. Access continues until period end

5. Data retained for 30 days

Usage Monitoring

Current Usage Dashboard

January 2024 Usage:
├─ Queries: 8,245 / 10,000 (82%)
├─ Tokens: 12.5M / 1M ⚠️ OVER
├─ API Calls: 8,350
├─ Data Sources: 18 / 25
├─ Active Users: 22 / 25
└─ Storage: 2.3 GB

Usage Alerts

Configure alerts:

{
  "alerts": {
    "queryUsage": {
      "threshold": 80,  // Alert at 80%
      "notify": "[email protected]"
    },
    "approaching Limit": {
      "threshold": 90,
      "notify": "[email protected]"
    },
    "exceeded": {
      "notify": "[email protected]",
      "action": "THROTTLE"  // or BLOCK, ALLOW
    }
  }
}

Usage by Resource

By Agent:

Support Agent:    4,500 queries (55%)
Sales Agent:      2,100 queries (25%)
Docs Agent:       1,645 queries (20%)

By User:

Top Users (30 days):
1. [email protected]    845 queries
2. [email protected]    678 queries
3. [email protected]     534 queries

By Source:

API:               5,200 queries (63%)
Browser Ext:       2,045 queries (25%)
Widget:            1,000 queries (12%)

Billing Management

Payment Methods

Supported:

• Credit card (Visa, Mastercard, Amex)

• ACH/Bank transfer (Enterprise)

• Purchase orders (Enterprise)

• Annual prepayment (discount available)

Managing:

1. Billing → Payment Method

2. Add/update card

3. Set as default

4. Old card removed after verification

Invoices

Accessing:

1. Billing → Invoices

2. View all past invoices

3. Download PDF

4. Email to accounting

Invoice Details:

• Invoice number

• Billing period

• Itemized charges

• Taxes

• Total amount

• Payment status

Credits & Refunds

Usage Credits:

• Granted for service issues

• Applied to next invoice

• Expire after 12 months

Refunds:

• Pro-rated for mid-cycle cancellations

• Processed within 10 business days

• Returned to original payment method

Cost Management

Budget Setting

{
  "budget": {
    "monthly": 1000,         // $1,000/month
    "alertAt": 800,          // Alert at $800
    "hardLimit": true,       // Stop at budget
    "overageAction": "QUEUE" // Queue excess requests
  }
}

Cost Tracking

Monitor costs by:

• Agent

• User

• Time period

• Resource type

Export for accounting:

• CSV export

• Grouped by cost center

• Tax information included

Cost Optimization

See Cost Optimization for strategies:

• Choose cost-effective models

• Enable caching

• Use appropriate RAG strategies

• Monitor token usage

Enterprise Features

Custom Contracts

• Multi-year agreements

• Volume discounts

• Dedicated infrastructure

• Custom SLAs

• Flexible payment terms

Committed Use Discounts

Save up to 30% with annual commitment:

Pay Monthly:  $99 × 12 = $1,188
Pay Annually: $999 (16% savings)

Volume Pricing

Tier 1: 0-100k queries:      $0.01/query
Tier 2: 100k-500k queries:   $0.008/query
Tier 3: 500k+ queries:       $0.006/query

Troubleshooting

Payment Failed

Check:

1. Card hasn't expired

2. Sufficient funds

3. Billing address correct

4. No fraud holds

Update payment method immediately to avoid service interruption.

Unexpected Charges

Review:

1. Usage dashboard for spike

2. Recent agent activity

3. Data processing jobs

4. API key usage

Contact: [email protected] with questions

Upgrade Not Applied

Check:

1. Payment processed successfully

2. Refresh page

3. Log out and back in

4. Contact support if persists

Next Steps

• Cost Optimization - Reduce costs

• Analytics Dashboard - Monitor usage

• User Management - Manage users

• Organization Settings - Configure org