Plugins
Extend your AI agent capabilities by integrating them into the tools your team already uses every day.
Overview
Plugins and extensions bring AI-powered assistance directly into your workflow, eliminating the need to switch contexts or visit separate applications. Access your agents from your browser, email client, help desk, or team chat.
Available Plugins
Browser Extension
Chrome & Edge Browser Extension
Get instant AI assistance while browsing the web. Highlight text to get explanations, summaries, or answers based on your knowledge base.
Key Features:
Inline text assistance on any webpage
Quick access to agents from browser toolbar
Context-aware responses based on current page
Search your knowledge base from anywhere
Best For: Research, customer support, sales, content creation
Outlook Add-in
Bring AI assistance directly into your email workflow. Draft responses, summarize threads, and find information without leaving Outlook.
Key Features:
Email composition assistance
Thread summarization
Smart reply suggestions
Knowledge base lookup from email context
Best For: Customer service, sales teams, executives managing high email volumes
Embeddable Widget
Add an AI-powered chat widget to your website or application. Provide instant, intelligent support to your customers.
Key Features:
Fully customizable appearance
Seamless integration with your brand
Multi-language support
Analytics and conversation tracking
Mobile-responsive design
Best For: Customer support websites, documentation portals, SaaS applications
Slack App
Access your AI agents directly in Slack. Get answers, create content, and automate workflows without leaving your team chat.
Key Features:
Direct message agents or mention them in channels
Slash commands for quick actions
Thread-aware conversations
Share agent responses with team
Automated workflows and notifications
Best For: Team collaboration, internal knowledge sharing, DevOps alerts
Zendesk App
Empower support agents with AI assistance directly in the Zendesk interface. Respond faster with suggested answers based on your knowledge base.
Key Features:
Suggested responses based on ticket context
Knowledge base search within tickets
Quality assurance and response review
Agent productivity analytics
Seamless ticket metadata integration
Best For: Customer support teams, help desk operations
Choosing the Right Plugin
Browser Extension
Research, web browsing
Individual contributors, researchers
Outlook Add-in
Email management
Sales, support, executives
Embeddable Widget
Customer-facing support
Websites, customer portals
Slack App
Team collaboration
Internal teams, DevOps
Zendesk App
Support operations
Customer service teams
Installation Overview
Each plugin has its own installation process:
Authentication: Connect the plugin to your account
Agent Selection: Choose which agents to make available
Configuration: Customize appearance and behavior
Testing: Verify functionality in your environment
Deployment: Roll out to your team or customers
Detailed installation instructions are available in each plugin's documentation.
Security & Permissions
All plugins respect your organization's security settings:
Data Privacy: No data is stored outside your organization's environment
User Permissions: Users only access agents and data they're authorized for
Audit Logging: All interactions are logged for compliance
SSO Support: Integrate with your identity provider
Learn more in our Security & Compliance documentation.
Customization Options
Most plugins offer extensive customization:
Branding: Colors, logos, fonts to match your brand
Behavior: Response style, tone, and formatting
Features: Enable/disable specific capabilities
Triggers: Control when and how the plugin appears
Analytics & Monitoring
Track plugin usage and effectiveness:
User engagement metrics
Response quality scores
Most common queries
Error rates and issues
User satisfaction ratings
View detailed analytics in your Analytics Dashboard.
Multi-Plugin Strategy
Many organizations use multiple plugins together:
Example: Customer Support
Embeddable Widget for customer self-service
Zendesk App for agent assistance
Slack App for internal team coordination
Example: Sales Team
Browser Extension for prospect research
Outlook Add-in for email communication
Slack App for team collaboration
Best Practices
Start with One: Deploy one plugin at a time to learn and iterate
Train Your Team: Provide guidance on how to use plugins effectively
Monitor Usage: Track adoption and gather feedback
Iterate: Adjust configurations based on real-world usage
Expand Gradually: Add more plugins as your team becomes comfortable
Support & Troubleshooting
Need help with plugins?
Check the plugin-specific documentation linked above
Review our Troubleshooting Guide
Contact support for installation assistance
Join our community for tips and best practices
Next Steps
Ready to extend your AI agents? Choose a plugin from the list above and follow its installation guide. We recommend starting with the plugin that matches your team's primary workflow.
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