# Plugins Extend your AI agent capabilities by integrating them into the tools your team already uses every day. ## Overview Plugins and extensions bring AI-powered assistance directly into your workflow, eliminating the need to switch contexts or visit separate applications. Access your agents from your browser, email client, help desk, or team chat. ## Available Plugins ### Browser Extension [**Chrome & Edge Browser Extension**](/product/plugins/setup-browser-extension.md) Get instant AI assistance while browsing the web. Highlight text to get explanations, summaries, or answers based on your knowledge base. **Key Features:** * Inline text assistance on any webpage * Quick access to agents from browser toolbar * Context-aware responses based on current page * Search your knowledge base from anywhere **Best For:** Research, customer support, sales, content creation *** ### Outlook Add-in [**Microsoft Outlook Add-in**](/product/plugins/outlook-app-installation.md) Bring AI assistance directly into your email workflow. Draft responses, summarize threads, and find information without leaving Outlook. **Key Features:** * Email composition assistance * Thread summarization * Smart reply suggestions * Knowledge base lookup from email context **Best For:** Customer service, sales teams, executives managing high email volumes *** ### Embeddable Widget [**Embeddable Widget**](/product/plugins/embeddable-widget.md) Add an AI-powered chat widget to your website or application. Provide instant, intelligent support to your customers. **Key Features:** * Fully customizable appearance * Seamless integration with your brand * Multi-language support * Analytics and conversation tracking * Mobile-responsive design **Best For:** Customer support websites, documentation portals, SaaS applications *** ### Slack App [**Slack Integration**](/product/plugins/slack-app.md) Access your AI agents directly in Slack. Get answers, create content, and automate workflows without leaving your team chat. **Key Features:** * Direct message agents or mention them in channels * Slash commands for quick actions * Thread-aware conversations * Share agent responses with team * Automated workflows and notifications **Best For:** Team collaboration, internal knowledge sharing, DevOps alerts *** ### Zendesk App [**Zendesk Help Desk App**](/product/plugins/zendesk-app.md) Empower support agents with AI assistance directly in the Zendesk interface. Respond faster with suggested answers based on your knowledge base. **Key Features:** * Suggested responses based on ticket context * Knowledge base search within tickets * Quality assurance and response review * Agent productivity analytics * Seamless ticket metadata integration **Best For:** Customer support teams, help desk operations *** ## Choosing the Right Plugin | Plugin | Use Case | Best For | | --------------------- | ----------------------- | ------------------------------------ | | **Browser Extension** | Research, web browsing | Individual contributors, researchers | | **Outlook Add-in** | Email management | Sales, support, executives | | **Embeddable Widget** | Customer-facing support | Websites, customer portals | | **Slack App** | Team collaboration | Internal teams, DevOps | | **Zendesk App** | Support operations | Customer service teams | ## Installation Overview Each plugin has its own installation process: 1. **Authentication**: Connect the plugin to your account 2. **Agent Selection**: Choose which agents to make available 3. **Configuration**: Customize appearance and behavior 4. **Testing**: Verify functionality in your environment 5. **Deployment**: Roll out to your team or customers Detailed installation instructions are available in each plugin's documentation. ## Security & Permissions All plugins respect your organization's security settings: * **Data Privacy**: No data is stored outside your organization's environment * **User Permissions**: Users only access agents and data they're authorized for * **Audit Logging**: All interactions are logged for compliance * **SSO Support**: Integrate with your identity provider Learn more in our [Security & Compliance](/product/security/authentication-authorization.md) documentation. ## Customization Options Most plugins offer extensive customization: * **Branding**: Colors, logos, fonts to match your brand * **Behavior**: Response style, tone, and formatting * **Features**: Enable/disable specific capabilities * **Triggers**: Control when and how the plugin appears ## Analytics & Monitoring Track plugin usage and effectiveness: * User engagement metrics * Response quality scores * Most common queries * Error rates and issues * User satisfaction ratings View detailed analytics in your [Analytics Dashboard](/product/monitoring/view-analytics.md). ## Multi-Plugin Strategy Many organizations use multiple plugins together: **Example: Customer Support** * Embeddable Widget for customer self-service * Zendesk App for agent assistance * Slack App for internal team coordination **Example: Sales Team** * Browser Extension for prospect research * Outlook Add-in for email communication * Slack App for team collaboration ## Best Practices 1. **Start with One**: Deploy one plugin at a time to learn and iterate 2. **Train Your Team**: Provide guidance on how to use plugins effectively 3. **Monitor Usage**: Track adoption and gather feedback 4. **Iterate**: Adjust configurations based on real-world usage 5. **Expand Gradually**: Add more plugins as your team becomes comfortable ## Support & Troubleshooting Need help with plugins? * Check the plugin-specific documentation linked above * Review our [Troubleshooting Guide](broken://pages/zIXcd3AwxmwPn2zn0lXn) * Contact support for installation assistance * Join our community for tips and best practices ## Next Steps Ready to extend your AI agents? Choose a plugin from the list above and follow its installation guide. We recommend starting with the plugin that matches your team's primary workflow. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.twig.so/product/plugins.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.